Lubrizol Customer Service Supervisor in Gava, Spain

Customer Service Supervisor

The Lubrizol Corporation is an innovative specialty chemical company that produces and supplies technologies that improvethe quality and performance of our customers' products in the global transportation, industrial and consumer markets. Lubrizol’s industry-leading technologies in additives, ingredients and compounds enhance the quality,performance and value of customers’ products, while reducing their environmental impact.

Role: Lipotec Customer Service Representative Supervisor

Location: Spain – Barcelona (Lipotec at Gava)

Reporting to : Sales Manager

Purpose: This position involves an experience Customer-oriented service representative to act as an external and internal liaison. To ensure order processing for a defined geographic area and providing product information and resolving any emerging problem, questions that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

RESPONSIBILITIES / ACCOUNTABILITIES:

  • Order processing

  • Liaison with Clients

  • Liaison with Internal departments

  • Provide accurate, valid and complete information by using the right methods/tools

  • Keep records of customer interactions, process customer accounts

  • Follow communication procedures, guidelines and policies

REQUIREMENTS – EDUCATION, EXPERIENCE and SKILLS

Successful applicant will have:

  • A minimum of 2 years of experience in a Customer Service Desk.

  • Education: Minimum Degree equivalent to the Spanish Bachillerato / Sales Professional Module or University Diplomate.

  • Fluent in Spanish & French, as well English

  • Skills in Microsoft Office (Word, Excel, Power Point…)

  • Strong phone contact handling skills and active listening

  • Customer orientated and ability to adapt.

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Problem-solving skills.

Job Segment: Manager, Service Desk, Customer Service, Management