Lubrizol Customer Experience Representative （Contractor) in Shanghai, China
Customer Experience Representative （Contractor)
To be the focal point for a designated group of customers.
Responsible to ensure effective communication to the customer, to the commercial organization and between supporting departments.
RESPONSIBILITIES / ACCOUNTABILITIES:
Collect and process customer orders in the Lubrizol order management system (mostly SAP). Keep track of order status and communicate progress adequately to both internal and external customers.
Invoicing: control of product prices and increments and proactively co-ordinate the internal price records with the responsible pricing administrator
Comply with SOX requirements such as to ensure all goods shipped in a given month are invoiced in the same month
Coordinate transport orders towards LZ selected supplier for road, air, ocean freight related shipments following established processes, policies and tools
Issuing of relevant documents to facilitate the physical transportation of goods : Transport orders, shipping invoice, other required documents upon request
- Handle the coordination and response to all inquiries following established policies, processes and tools
- Handle all customer complaints received directly from our customers or through other internal departments. The complaints will be for sales orders invoiced by Lubrizol and shall be handled within established expected response times and following established policies, processes and tools.
- Process requests for free of charge commercial product samples with appropriate approvals and following established policies, procedures and tools
REQUIREMENTS (education, experience, competencies and specific job requirements):
• Bachelor degree
3-5 years’ experience in supply chain organizations with customer focus
Knowledge, technical/professional skill:
MS Office knowledge including Excel/Outlook
Knowledge of international trade techniques
Knowledge of SAP is an asset.
- Fluent in English
Job Segment: Customer Service Representative, ERP, SAP, Supply, Customer Service, Technology, Operations