Lubrizol Receptionist, Pudong Office in Shanghai, China
Receptionist, Pudong Office
The purpose of this job is to provide professional, comprehensive service included but not limit to reception, courier management, billing checking, visa application and related admin support to Lubrizol Pudong office.
RESPONSIBILITIES / ACCOUNTABILITIES:
Answering and handling incoming calls promptly and professionally; visitors greeting; conference room arrangement;
Monthly bill checking for Stationery, courier, travel ticket and related expense; expense application in SAP system; Petty cash player
Liaise with related vendors such like express companies, office building management Dept., office equipment maintenance company, stationery’s suppliers and other service providers
Air-tickets/train tickets/Hotel reservation and meeting arrangement
REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS:
College graduate or above, with more than 2 years related working experience;
Good written and oral ability in the English language;
Good computer skills, such as MS Word/ Excel/Powerpoint, etc;
Professional telephone etiquette and polite manner;
Effective time management and able to pay attention to detail;
Customer service oriented, enthusiasm and patience.
Seek Customer Satisfaction
Tracks performance against customer requirements, using existing tools.
Seeks feedback from customers to identify improvement opportunities.
Addresses customer needs by involving the right people (resources) at the right time.
Follows up with customers to ensure problems are solved.
Collaborate / Team Membership
Encourages people to draw on each other's strengths and experience to work together effectively, within and across teams.
Appropriately involves others in decisions and plans that affect them.
Provides honest, helpful feedback to others on their performance.
Shares own experience and expertise with others.
Show Initiative & Commitment
Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment.
Maintains a consistent, high level of productivity.
Takes personal responsibility to make decisions and take action.
Does not easily give up in the face of unexpected obstacles.
Projects a positive image and serves as a role model for others.
Create Effective Plans
Identifies action steps needed to accomplish objectives.
Identifies risks and assumptions in plans.
Establishes realistic plans and work schedules.
Identifies support and/or resources needed to carry out own work.
Coordinates planning efforts with other work units.
Be Financially Aware
Identify and estimate contributors to costs.
Track and report expenses.
Collect data used for key financial metrics.
Make prudent decisions regarding expenditures.
Job Segment: ERP, Clerical, Receptionist, SAP, Technology, Administrative