Lubrizol Senior Technical Service Engineer, LifeSciences Greater China in Shanghai, China

Senior Technical Service Engineer, LifeSciences Greater China

BU/Function: Life Science

Locatio n: Songjiang Shanghai

Job Title : Senior Technical Service Engineer

Reporting to (Job Title):

Technical Manager, Life Science Asia Pacific

Reporting to the Job Holder (subordinate) : none

Summary of Responsibilities

The purpose of this role is to effectively provide accurate and timely technical support to Lubrizol LifeSciences customers on medical device segment in AP region using various methods like training, coordinate and/or conduct lab experiments, troubleshooting, complaint handling and onsite evaluations. Actively liaison between manufacturing, product management, quality, customers, Account Managers, and R&D.

Essential Job Functions

  • Provide technical guidance and evaluation to Lubrizol internal and external customers on medical device segment

  • Provide pragmatic solutions for customer issues or complaints through evaluation and guidance

  • Provide independent technical support to customers in the field with processing expertise and product knowledge

  • Promote Lubrizol technologies to local customers to develop opportunities, increase pipeline and accelerate product development

  • Work directly with manufacturing to acheive targeted results, like problems resolving

  • Support sales and marketing efforts in order to expand Lubrizol’s position within the industry

  • Design and conduct experimental work in Lubrizol laboratories and customers facilities for technical support or application projects

  • Perform lab test, analyze test results via statistical analysis, draw conclusions, and provide technical data, reports, and communication to promote better connections

  • Maintain records of experiments, results and conclusions

  • Provide updates on technical support activities through the regular issuance of written and verbal reports

  • Effectivley foster communication across all levels, discussing technical problem with local customers and global colleagues

Skills, Qualifications, Experience, Special Physical Requirements:

  • A minimum of a bachelor degree, preferred in a polymer science (esp. thermal elastomer), chemical engineering or related field

  • At least 5 years of working experience in polymer science, polymer processing special in extruding, or related industry, having the role of technical support and processing, or related science position (R&D); Having experience on thermoplastic material will be preferred.

  • Polymer applications experience in medical area will be considered a plus

  • Good knowledge of polymer processing and formulations.

  • In-depth understanding of polymer structure-processing-property relationship.

  • Able to work independently/in a team environment and follow detailed project plans

  • Strong analytical and problem anticipation & solving skill; innovative, ability to think outside the box and generate creative approaches

  • Frequent travelling

  • Any commercial experience or interaction with customers will be preferred

  • Good Chinese and English communication skills and presentation skills

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