Lubrizol Technical Service Engineer, Fiber in Shanghai, China
Technical Service Engineer, Fiber
Summary of Responsibilities
The purpose of this role is to provide technical support to TPU fiber business. This includes resolving internal and external customer issue related to fibers / fabrics using various method like training, troubleshooting and onsite evaluation. Assist application engineers and R&D to evaluation fiber formulations /new products development. Actively liaison between manufacturing, product management, quality, customers, account Managers and R&D.
Essential Job Functions
Troubleshooting and onsite evaluation on fabric customer, address the customer issues during warping, knitting, dyeing, setting, finishing and fabric testing within agreed to timelines
Provide technical guidance on and evaluation to fiber spinners
Coordinate onsite analytical service to internal/external customers as needed which including written documentation and conclusions.
Support sales and marketing efforts in order to expand Lubrizol’s position within the industry.
Support PTS group to achieve targeted results in developing fiber resin
Promote professionalism to customers to enhance the business relationship.
Demonstrate the ability to balance the production floor environment with business needs.
Effectively foster communication across all levels including Powerpoint presentations.
Ability to demonstrate a high level of safety awareness.
Skills, Qualifications, Experience, Special Physical Requirements:
Textile, Polymer or materials engineering degree and 5+ years of relevant (Fiber spinning & knitting fabric) experience
Strong knowledge on knitted fabric production processes knitted fabric structure design and analysis
Ability to troubleshoot process related issues
Excellent interpersonal abilities and a strong drive for results
High level of detail orientation
Strong communication and presentation skills
Willing and able to travel
Ability to analyze and interpret various test results and methods
Fluency in English speaking and writing
Analysis and decision-making
Focus on customers
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