Lubrizol IS E-Commerce in Wickliffe, Ohio
The Lubrizol Corporation, a Berkshire Hathaway company , is a market-driven global company serving customers in more than 100 countries. We own and operate manufacturing facilities in 17 countries, as well as sales and technical offices around the world. Through our global sales and manufacturing networks, we are able to deliver the products and services our customers need, where and when they need them.
At Lubrizol, our mission is straightforward: We improve lives as an essential partner in our customers’ success, delivering efficiency, reliability or wellness to their end users. Read the cover story at https://www.lubrizol.com/-/media/Lubrizol/Our-Company/Documents/Eric-Schnur-Smart-Business-Article.pdf in Smart Business Magazine to learn how Lubrizol plans to advance its growth.
The e-commerce lead, working across both divisions of Lubrizol (LZA and LZAM) from within IS, will lead efforts to define, develop, document, and support innovative Ecommerce features, content, and functionality in support of key business initiatives and goals. He/she will engage teams that are responsible for the design, development, production, and analysis for all website assets, online client acquisition, and retention activities with a goal to build a sustainable customer experience that challenges industry norms and raises the bar for all other competitors to follow.
Key activities include:
Serving as thought leader, work closely with Commercial Excellence team, Product, Sales & Marketing teams and Operations executive leadership to build and execute a phased go-to-market strategy and long-term sustainable vision.
Lead collaboration across Lubrizol business units, Sales & Marketing, Operations, IS and external partners to drive the digital vision for B2B e-commerce, optimizing the customer experience across all transactional touchpoints to ensure a high customer satisfaction and sales.
Ownership of e-commerce IS support model to ensure the technical infrastructure will facilitate the vision and goals of e-commerce.
Direct and manage technology implementation and ongoing support of online selling platform
Partner with user experience lead and user experience partners to ensure a positive user and brand experience within our online selling platform.
Manage enhancements to the e-commerce platform - both technical and process enhancements
Establish, document and deliver processes that will ensure sustainability of the e-commerce program vision.
Define and implement a reusable segmentation and conversion strategy for acquisition, nurture, retention to maximize conversion, feature adoption and customer lifetime value.
Develop and manage budget for specified area of responsibility and be accountable for delivering against established business goals.
Build, manage, and maintain relationships with third parties, vendors, and online partners.
Keep up to date with evolving online media and technology trends and explore new and effective products or enhancements that will improve site experience and generate revenue and profits.
Directs and controls the activities of a web analytics function accountable for delivering critical insights to the organization based on the analysis of web and application data.
Direct the solution development process, utilizing voice of the customer, innovation and idea systems, and thought leadership to generate, prioritize, design and build customer solutions that drive Lubrizol’s digital transformation.
Clear written and verbal communications to internal and external parties. Minimum Requirements: Bachelor’s degree in computer science, marketing (digital focus), and user interface design or equivalent, with an emphasis on web development and digital marketing; a master’s degree considered a plus.Minimum of 5 years’ experience in web design & development and digital marketing. Experience with the following platforms/languages: HTML/CSS, Hybris Commerce Cloud, Sitecore CMS, Google Analytics, SharePoint, Office 365, and Mail Chimp.Considered a plus: HubSpot, WordPress, Microsoft Dynamics 365, and SAP experience.
With multiple facilities in and around Cleveland, Ohio at http://www.thisiscleveland.com/ , Lubrizol is located in one of the largest economic regions in the United States. For the last seven years Lubrizol has been named one of the top workplaces in Northeast Ohio, and in 2016 was judged as the number one workplace by Northeast Ohio’s annual Top Workplaces survey at http://www.cleveland.com/business/index.ssf/2016/06/lubrizoltoplargecompanywin.html#incart . Buzzing with business, culture, knowledge and entertainment, Northeast Ohio is a vibrant place for people of all ages and walks of life to live, learn, work and play. This region offers a little bit of everything for everyone - ethnically-diverse communities at https://globalcleveland.org/ , affordable housing, award-winning schools and universities, world-class healthcare, indoor waterparks and zoos, ski resorts, museums, halls of fame, one of the longest water-fronts in the country, and the most concentrated square mile of art, cultural, education and health institutions in the nation. From making your heart race at Cedar Point, to attending a professional sporting event or biking or hiking through over the 100,000 acres of state parks, to catching a Broadway show at Playhouse Square - the second largest performing arts center in the country, you can make it happen right here in Cleveland, Ohio .
Lubrizol is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, race, color, national origin, citizenship, age, religion, marital status, military service, sexual orientation, genetic information, gender identity, or any other characteristic or trait protected by federal, state, or local law.
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
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